System Support Supervisor

Fontana, CA 92335

Posted: 06/17/24 Industry: General / Other - General Job Number: 1797215 Pay Rate: 66560.00-66560.00

Job Description


Job Purpose: Assist IT Manager in a fast pace environment configuring and

maintaining System and Network Infrastructures. Provide 2nd and 3rd

level support as needed. Assist or lead projects.




Essential Duties and Responsibilities:

- Install, configure, and maintain Windows based workstations, handheld devices,

and servers.

- Provide support to Autonomous Guided Vehicles (AGV).

- Configure and monitor network infrastructure, equipment, devices.

- Setup and maintain user accounts within an enterprise environment.

- Setup and implement RF and wireless devices.

- Setup and troubleshoot various printer technologies.

- Setup and maintain phones, both desk and cell.

- Perform and/or oversee software installation, and upgrades.

- Maintain site licenses for departments and facility.

- Troubleshoot networks, systems, and applications issues to identify and any issues

that may interrupt operations.

- Develop various training material, SOPs, Run Books and instructional sheets for IT

related items.

- Communicate with operations and leadership any issues that arise, provide

solutions, and implement preventive measures.

- Establish and perform maintenance programs following company and manufacturer

standards.

- Maintain confidentiality with regard to the information being processed, stored, or

accessed by the network.

- Document network problems and resolutions for future reference.

- Other duties as assigned.

- Travel may be required.




Qualifications:

- Strong in Windows OS and Office applications.

- Have experience with network technologies such as switches, routers, access

points, etc.

- 4+ years of experience in the IT field with working knowledge of Windows server,

Active Directory, and Exchange.

- Strong written and oral communication skills, particularly the ability to explain

technical concept in non-technical terms.




- Ability to work independently or as part of a team to achieve common goals.

- Strong analytical and technical ability to solve complex problems.

- Strong organizational skills needed. Strong customer service and interpersonal

skills required.

- Knowledge of Linux is a plus.

- Warehouse experience and warehouse IT experience is a plus.

- Logistics understanding and technology related to logistics within a warehouse

environment is a plus.

- Past work or understanding the process of AGV's is a plus.




Work Environment:

- The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job.

- Ability to work in a distribution center environment with a variation of temperatures

and heights.

- Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks,

reach trucks, clamps, scissor lifts) in a high paced environment.

- The physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

- Lifting up to 50 lbs.

- Sitting at a computer for long periods of time.




Business Continuity Plan

- Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with

operations to complete failover with minimal impact to operations.

- Document plans for the turnover and need to be followed step-by-step.

- Creating daily store orders through portal

- Bi-yearly training and testing in sandbox to make sure you are prepared

- Requires a level head in a stressful environment and quick response to minimize

impact to the DC and operations




Scheduling Requirement:

Weekend hours is a must and holidays may be required. Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.
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About Fontana, CA

Ready to embark on a career journey in Fontana, California? This vibrant city, situated in the heart of San Bernardino County, offers a perfect blend of scenic beauty and exciting job opportunities. Nestled near the picturesque San Bernardino National Forest and just a stone's throw away from the renowned Auto Club Speedway, Fontana boasts a unique charm that's hard to resist. Consider exploring job listings in this area for a chance to be part of a community that celebrates the arts at the Center Stage Theater, indulges in delicious Inland Empire cuisine, and cheers on the local sports teams like the Fontana Flyers. Discover your next career move in Fontana today!